builderfinder.uk

Terms & Conditions

Last updated: 29 July 2026

These terms govern your use of builderfinder.uk (the "Platform"), operated by WestBridge Renovations Ltd (company number 16594482) ("we", "us", "our"), trading as BuilderFinder. By creating an account, you agree to them. If you don't agree, please don't use the Platform.

Placeholder: insert WestBridge Renovations Ltd's registered office address here once confirmed.

1. What BuilderFinder is

BuilderFinder is a matching platform that connects homeowners with builders and tradespeople. We are not a party to any contract between a homeowner and a builder, we don't employ or vet the quality of any builder's work, and we're not responsible for the performance, safety, or outcome of any job arranged through the Platform. Any agreement for building work is strictly between the homeowner and the builder.

2. Eligibility

You must be 18 or over and able to form a legally binding contract to use the Platform. Builders must have the legal right to trade in the UK.

3. Your account

  • You're responsible for keeping your login details secure and for all activity under your account.
  • The information you provide (including your verification address - see our Privacy Policy) must be accurate.
  • We may suspend or terminate accounts that breach these terms, provide false information, or engage in fraudulent or abusive behaviour.

4. Homeowners

  • Posting a project is free. Project details are private and only shared with builders matched to your trade and area.
  • You choose whether to accept a builder's interest - accepting reveals your phone number (and, if you've added one, your address is never shared) to that builder and opens messaging.
  • Reviews you leave must be honest, accurate, and based on your genuine experience. We moderate reviews before publishing.
  • You're solely responsible for vetting and contracting with any builder you choose to work with.

5. Builders

  • Membership is currently free. We may introduce paid subscription plans in future; if we do, pricing and any change to your plan will be shown clearly before you're charged, and billing is handled securely via Stripe.
  • Verification (ID, insurance, certifications) is reviewed by us but does not constitute a guarantee or endorsement of your work - the "Verified" badge only reflects that the submitted documents were reviewed.
  • You must respond to leads honestly and professionally. Misuse of the lead system (e.g. providing false quotes to game the free-tier limits) may result in suspension.
  • You may reply publicly to reviews left about you, but may not submit fake reviews or manipulate your rating.

6. Prohibited conduct

You must not:

  • Provide false, misleading, or impersonated information
  • Use the Platform to send spam, malware, or unsolicited marketing
  • Attempt to bypass the messaging or contact-reveal system to circumvent the Platform
  • Scrape, copy, or republish Platform content without permission
  • Harass, threaten, or abuse other users

7. Intellectual property

The Platform's design, code, and branding belong to BuilderFinder. Content you submit (project descriptions, photos, reviews, portfolio items) remains yours, but you grant us a licence to display it on the Platform for the purpose of operating the service.

8. Liability

To the fullest extent permitted by law, BuilderFinder is not liable for: the quality, safety, legality, or outcome of any work carried out by a builder found through the Platform; disputes between homeowners and builders; or any loss arising from your use of the Platform, except where that loss is caused by our negligence or breach of these terms. Nothing in these terms excludes liability that cannot legally be excluded (e.g. for death or personal injury caused by our negligence).

9. Suspension and termination

We may suspend or terminate your account for breach of these terms, suspected fraud, or abusive behaviour. You may close your account at any time from your account settings.

10. Changes to these terms

We may update these terms from time to time. Continued use of the Platform after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms: contact@builderfinder.uk